Privacy Policy

Last Updated: March 17, 2026

1. Introduction and Scope

Premier Pain & Rehab Center, PC ("PPRCS," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website pprcs.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.

  • In email, text, and other electronic messages between you and this Website.

  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

It does NOT apply to information collected by:

  • Us offline or through any other means, including on any other website operated by PPRCS or any third party.

  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

2. Notice Concerning Protected Health Information (PHI)

This Website is primarily an informational and scheduling tool. While we take great care with all data, please be advised:

  • Online Data vs. Medical Records: Information submitted via general contact forms on this Website is not necessarily considered part of your official Medical Record until you become a patient of record and a provider-patient relationship is established.

  • HIPAA Notice of Privacy Practices: Our practices regarding "Protected Health Information" (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA) are governed by a separate Notice of Privacy Practices, available upon request at our physical office or via our secure Patient Portal.

3. Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including:

  • Personal Identification Information: By which you may be personally identified, such as name, postal address, billing address, e-mail address, home/cell telephone numbers, or any other identifier by which you may be contacted online or offline.

  • Health-Related Inquiries: Information regarding your pain symptoms, insurance provider, or referral source voluntarily provided through appointment request forms.

  • Technical & Usage Data: Information about your internet connection, the equipment you use to access our Website, and usage details (IP addresses, operating systems, browser types, and navigation paths).

We collect this information:

  • Directly from you when you provide it to us (e.g., filling out forms).

  • Automatically as you navigate through the site (via cookies, web beacons, and other tracking technologies).

4. Detailed Use of Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To Service Your Requests: To provide you with information, products, or services that you request from us, specifically scheduling medical consultations and answering clinical inquiries.

  • To Personalize Experience: To present our Website and its contents to you in an optimized manner for your device.

  • Communication: To provide you with notices about your account/subscription, including expiration and renewal notices, and to notify you about changes to our Website or any products or services we offer.

  • Legal Compliance: To fulfill any other purpose for which you provide it, or to carry out our obligations and enforce our rights arising from any contracts entered into between you and us.

5. Disclosure of Your Information

We do not sell, rent, or lease our customer lists or your personal information to third parties. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide:

  • To Contractors & Service Providers: Trusted third parties we use to support our business (e.g., website hosting, HIPAA-compliant scheduling software, analytics providers).

  • Business Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, or sale of assets.

  • Legal Requirements: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

  • Safety & Rights: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of PPRCS, our patients, or others.

6. Data Security and Limitations

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

However, the safety and security of your information also depends on you:

  • Patient Portal: Where we have given you (or where you have chosen) a password for access to certain parts of our Website (such as the Patient Portal), you are responsible for keeping this password confidential.

  • Internet Risks: Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

7. Cookies, Pixels, and Third-Party Tracking

Our Website uses "cookies" and similar technologies to enhance user experience.

  • Types of Cookies: We use both "session" cookies (which expire once you close your web browser) and "persistent" cookies (which stay on your computer until you delete them).

  • Third-Party Analytics: We may use Google Analytics or similar services to monitor and analyze web traffic. You can opt-out of Google Analytics by installing the [Google Analytics Opt-out Browser Add-on].

8. Your Rights and Choices

We strive to provide you with choices regarding the personal information you provide to us:

  • Tracking Technologies: You can set your browser to refuse all or some browser cookies.

  • Accessing and Correcting Your Information: You may send us an email at frontdesk@pprcs.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

9. Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13.

10. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: